Privacy Policy

Tubeway (Sales) Ltd, are committed to protecting your privacy. We strictly adhere to General Data Protection Regulations (“GDPR”) which come into effect from 25th May 2018 with the intention of harmonising data privacy laws and providing individuals greater control as to how organisations hold their personal information.

This Privacy Policy explains how we use any personal information we collect about you when you engage and conduct business with us.

Topics:

  • What Information we collect about you?
  • How we will use the information about you?
  • Who we share your information with?
  • Marketing
  • Access to your information and correction
  • Changes to our Privacy Policy
  • How to Contact us

What Information we collect about you?

We collect information about you when you place an order with us or request samples of our products or services.

The type of information we may collect about you includes:

  • Name of person placing order
  • Name of delivery contact
  • Addresses for both invoicing and delivery
  • Phone numbers (including mobile number) of individuals relevant to order
  • Email address for invoicing and order correspondence
  • Previous order history

How we will use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest. We keep this information indefinitely for purposes of product warranty and or dispute should they ever arise unless you tell us otherwise.

Who we share your information with?

We never share your details with third parties for marketing purposes.

We undertake never to provide this information to any third party, other than for the following purposes:

  • accepting payment, including verifying your identity and preventing fraudulent use of any payment card
  • delivering the products you order from us
  • where we are legally obliged to, to enforce or apply our Terms and Conditions or to protect our rights and property particularly against fraud.

Marketing

We may occasionally send you information about products and services such as product launches and holiday servicing which we believe may be of interest to you. You will only receive these subject to you “Opting In” within any of our digital channels or in written form, you can opt out of these at a later date.

You have a right at any time to stop us from contacting you for marketing purposes, if you no longer wish to be contacted please follow the “contact us” details outlined later.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. The information we hold is held securely in accordance with our internal security policy and the law.

If you would like a copy of some or all of your personal information we hold, please contact us using one of the following channels:

  • Contact Us
  • Tel: 01473 251051
  • Or write to us at: Tubeway Sales Ltd, Elton Park Business Centre, Hadleigh Road, Ipswich, IP2 0HN

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

We want to make sure that your personal information is accurate and up to date, you may ask us to correct or remove anything inaccurate or evoke your “Right to be Forgotten” completely.

Changes to our Privacy Policy

We keep our privacy policy under regular review and copies can be requested from Tubeway Sales Ltd at point, this Privacy Policy was last updated on 23rd May 2018.

How to Contact Us

Please contact us if you have any questions about our Privacy Policy of the information we hold about you:

Last review: Jan 2026
Next review: Jan 2027